Introduction
This Privacy Policy describes how AAMIR ZAHOOR and its affiliates (collectively referred to as “AAMIR ZAHOOR,” “we,” “our,” or “us”) collect, use, share, protect, and otherwise process your information/personal data through our website https://cscray.com (hereinafter referred to as the “Platform”).
You may browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information collected may include (but is not limited to):
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Name, date of birth, address, telephone/mobile number, email ID.
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Proof of identity/address.
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Sensitive personal data (with your consent), such as bank account details, card details, payment instrument information, or biometric information (e.g., facial or physiological data).
You may choose not to provide certain information by opting out of specific services or features.
We may also collect:
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Transaction details on our Platform and partner platforms.
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Behavioural data (preferences, interactions, browsing patterns).
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Information provided during sign-up, usage, or through surveys.
In case you provide personal data to third-party business partners, their privacy policies will govern such disclosures. We shall not be responsible for their practices.
Important: We will never ask for sensitive details like debit/credit card PINs, net-banking, or mobile banking passwords. If you encounter such a request, please report it immediately to law enforcement.
Usage of Information
We use personal data for:
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Providing requested services.
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Facilitating transactions, order fulfilment, and customer support.
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Enhancing customer experience and customising your journey.
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Resolving disputes, troubleshooting issues, and detecting fraud.
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Informing you about offers, updates, products, and services (online/offline).
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Conducting research, surveys, and analysis.
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Enforcing our Terms of Use and legal obligations.
You may opt out of marketing-related communications. However, refusal to share certain data may limit access to specific products/services.
Sharing of Information
We may share your personal data with:
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Group entities, affiliates, and corporate partners (for service delivery and marketing).
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Sellers, logistics providers, payment partners, and reward program partners.
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Third-party service providers for operations and marketing.
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Government or law enforcement authorities when required by law or in good faith for compliance, safety, or legal defence.
Disclosures may also be made to protect rights, enforce policies, or respond to legal claims.
Security Precautions
We adopt reasonable security practices and procedures to protect your data from unauthorised access, disclosure, misuse, or loss. We provide secure server access for account-related data.
However, no online transmission is 100% secure. Users acknowledge inherent risks in internet data transfer. You are responsible for safeguarding your login credentials.
Data Retention and Deletion
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You can delete your account via profile settings or by writing to us.
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Deletion requests may be delayed/refused in cases of pending claims, grievances, or shipments.
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Once deleted, account-related data and access will be lost.
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We retain data only as long as necessary for legitimate purposes or legal compliance.
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Anonymised data may be retained for research and analysis.
Your Rights
You have the right to:
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Access, correct, or update your personal data.
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Withdraw consent for data processing (with possible service restrictions).
Requests must be verified before processing. Withdrawal of consent will not apply retrospectively.
Consent
By using our Platform, you consent to the collection, use, storage, disclosure, and processing of your personal data as per this Privacy Policy.
If you provide information about others, you represent that you have their consent to do so.
You also consent to being contacted via SMS, instant messaging apps, calls, or emails by our affiliates, partners, and service providers for purposes mentioned in this Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or as required by law. Significant changes will be notified as per applicable legal requirements.
Grievance Officer
In compliance with applicable laws, the details of the Grievance Officer are as follows:
Name: Musaib Gulzar
Designation: Grievance Redressal Officer
Company: CSC Ray
Address: 10D MAIN MARKET RAY KAPIN ,Shopian ,India
Contact Details:
Phone: +91-9906039909
Email: contact@cscray.com
Time: Monday – Friday (9:00 AM – 6:00 PM)